Overview:
This module provides strategies for managing challenging interactions with customers. Learn how to stay calm under pressure, build rapport, and resolve conflicts effectively to enhance customer satisfaction.
Learning Outcomes:
By the end of this module, participants will:
- Manage challenging customer interactions with confidence.
- Apply conflict resolution strategies to defuse tense situations.
- Build trust and rapport, even in difficult circumstances.
Who Should Attend:
This module is relevant for all PSRA licence holders:
- A (Auctioneers)
- B (Estate Agents)
- C (Letting Agents)
- D (Management Agents)
