Overview:
This module focuses on fostering an inclusive workplace and providing equitable services to customers. Learn how to comply with anti-discrimination legislation, address unconscious bias, and promote a culture of diversity.
Learning Outcomes:
By the end of this module, participants will:
- Understand key principles of equality, diversity, and inclusion.
- Apply anti-discrimination legislation to their services.
- Foster an inclusive workplace and service environment.
Who Should Attend:
This module is relevant for all PSRA licence holders:
- A (Auctioneers)
- B (Estate Agents)
- C (Letting Agents)
- D (Management Agents)
